After the 7-day window, deletion is permanent and cannot be undone. Before you start, we recommend exporting your data from More → All settings → Export Data to keep a copy of your records.
Method 1 - In-App DeletionRecommended
The fastest way. Your account is scheduled for deletion and removed after 7 days:
- Open the Hisab Expert app
- Tap More → All settings
- Tap "Delete Account"
- Enter your app PIN, then the 6-digit OTP sent to your phone number
- You see "Deletion scheduled" with the date your data will be deleted
- Changed your mind? Sign in with the same number within 7 days to keep your account. After 7 days it is deleted for good
Method 2 - Email Request
If you cannot access the app, send an email request:
- Send to
- privacy@hisabexpert.com
- Subject
Account Deletion Request - [Your Phone Number]- Processing
- Within 3–7 business days
What Gets Deleted
- All transactions (income and expenses)
- All inventory data and products
- All customer records and Ledger
- Staff (employee) logins linked to your business
- Invoice history and PDFs
- Cloud backups and sync data
- Your account and authentication records
Retention after deletion. Cloud data is permanently deleted 7 days after you confirm, unless you sign in again before then to cancel. Backup storage is cleared within 90 days. Some records may be retained longer if required by law (e.g., tax compliance), in anonymised form where possible.
Export Your Data Before Deleting
You can download a full copy of your business records before deletion. In the app: More → All settings → Export Data → choose CSV or JSON
Available formats: CSV (Excel-compatible) and JSON. Reports can also be saved as PDF from the Reports screen.
Need Help?
If you have any issues with account deletion or questions about your data, contact us:
- Privacy: privacy@hisabexpert.com
- Support: support@hisabexpert.com
- Response Time: Within 24–48 business hours